Privacy Policy

1. What Data We Collect

We collect the following categories of personal data:

• Contact details: Name, email address, and phone number provided when you submit an enquiry form or contact us directly.
• Rental information: Journey dates, intended destinations, and vehicle preferences discussed during the arrangement process.
• Identification documents: Driving licence details required at the point of vehicle collection, as required by Malaysian road transport regulations.
• Website usage data: Anonymous data collected via analytics tools about how pages are accessed (pages visited, browser type, approximate location). This data does not identify you personally.
• Cookie data: Cookie preferences stored in your browser's local storage. See Section 5 for details.

We collect data when you submit the contact form on our website, when you call or message us directly, and when you collect a vehicle.

Legal basis: Processing is based on (a) your consent when you submit a contact form, (b) the performance of a rental contract, and (c) legitimate interest in managing our operations and improving our service.

Retention: Contact enquiry data is retained for 12 months. Rental records including licence details are retained for 3 years in line with standard commercial record-keeping requirements under Malaysian law. Website analytics data is retained for 26 months.

2. How We Use Your Data

• To respond to rental enquiries and arrange vehicle rentals
• To conduct mid-week check-ins for weeklong plan customers
• To prepare route review and journey summary documents
• To communicate changes to your arrangement
• To fulfil legal obligations under Malaysian road transport regulations
• To improve our website and service based on aggregated, anonymised usage data

We do not use your personal data for direct marketing unless you have specifically requested to receive information from us. We do not conduct automated decision-making or profiling.

3. Sharing of Data

We do not sell, rent, or share your personal data with third parties for commercial purposes. Data may be shared in the following limited circumstances:

• Legal compliance: Where required by Malaysian law, court order, or regulatory authority.
• Service providers: Third-party tools used to operate our website (such as analytics platforms) may process anonymised usage data. These providers are bound by their own data handling terms.
• Insurance: In the event of an incident, relevant rental and identification data may be shared with insurance providers as required.

4. Data Protection Measures

We take reasonable precautions to protect personal data from unauthorised access, loss, or misuse. These include:

• Access to customer data is limited to team members who require it to fulfil their roles
• Physical documents containing personal data are stored securely on our premises
• Electronic records are password-protected and not shared via unsecured channels
• In the event of a data breach affecting your personal data, we will notify affected individuals and relevant authorities within a reasonable timeframe in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia

5. Cookies

Our website uses cookies to function and to collect anonymised usage data. We use:

• Essential cookies: Required for basic site functionality. These cannot be disabled.
• Analytics cookies: Help us understand which pages are visited and how. Collected data is anonymised.
• Preference cookies: Remember settings such as your cookie consent choice.

You can manage your cookie preferences at any time via our Cookie Policy page. Your consent choice is stored in your browser's local storage and is not transmitted to our servers.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. This does not affect the legality of processing carried out before withdrawal.
• Limitation of processing: Request that we limit how we use your data in certain circumstances.
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner Malaysia if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 working days.

7. Third-Party Links

Our website may contain links to external websites (for example, map services or reference information). We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any external site you visit.

8. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data from a minor has been submitted, we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of our website or services after updates are published constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify customers directly.

10. Contact

For data protection enquiries, please contact: